Terms of service
The Scrappy Tails Company, LLC Last updated: August 5, 2026
Overview
Welcome. "We," "us," and "our" mean The Scrappy Tails Company, LLC. We run this store and everything attached to it: the website, the content, the tools, the products, and the services (all of it, the "Services"). Our store is powered by Shopify, which is how we're able to run it at all.
The terms below, plus any policies we link to, spell out your rights and ours when you use the Services. Please read them. They cover warranty disclaimers and limits on liability, which are the parts people skip and later wish they hadn't.
Visiting or using the Services means you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the site.
Section 1 — Access and account
By agreeing to these Terms, you confirm you're at least the age of majority where you live. If a minor in your household uses the Services on a device you own or manage, you're giving consent for that.
To browse or buy, we may ask for your email, billing, payment, and shipping details. You agree that what you give us is accurate, current, and yours to give.
Your account credentials are your responsibility, along with everything that happens under your account. You can't transfer, sell, assign, or license your account to anyone else.
Section 2 — Our products
Every bandana is handmade from donated and reclaimed fabric, which means no two are identical. Patchwork pieces especially. We photograph everything ourselves and describe it as honestly as we can, but color and appearance still shift from screen to screen depending on your device and its settings.
We don't warrant that a product will look or feel exactly as it appeared online, or that it will meet your expectations.
Product descriptions can change at any time without notice. We can discontinue any product at any time, and we can limit quantities to any person, region, or jurisdiction, case by case.
Section 3 — Orders
Placing an order is an offer to buy. We can accept or decline it at our discretion, and your order isn't accepted until we confirm it. We have to receive and process your payment first.
Look your order over before you submit it. Once we've accepted an order, we may not be able to cancel it. If we decline, change, or cancel an order, we'll try to reach you at the email, billing address, or phone number you gave us.
Returns and exchanges work only as described in our Refund Policy.
You confirm that what you're buying is for your own personal or household use, not for resale or export.
Section 4 — Prices and billing
Prices, discounts, and promotions can change without notice. The price you pay is the price in effect when you place the order, and it'll be spelled out in your confirmation email. Unless we say otherwise, posted prices don't include taxes, shipping, handling, customs, or import charges.
Prices here may differ from prices anywhere else we or anyone else sells. We run promotions from time to time that carry their own terms. If those terms conflict with these, the promotion terms win.
Keep your purchase, payment, and account information current and accurate, including your email address and card details, so we can complete your order and reach you when we need to.
You confirm that the card information you give us is true and complete, that you're authorized to use that card, that your card company will honor the charges, and that you'll pay the posted price plus shipping and any applicable tax.
Section 5 — Shipping and delivery
Delivery times are estimates, not promises. We're not liable for shipping delays, and we can't control carriers, customs processing, or weather. Once your package is in the carrier's hands, title and risk of loss pass to you.
That said, if something goes missing, email us. We'll help you chase it even when we're not obligated to.
Section 6 — Intellectual property
The Services, including our trademarks, brand, text, images, graphics, reviews, video, audio, and the way all of it is designed and arranged, belong to The Scrappy Tails Company, LLC, our affiliates, or our licensors. U.S. and foreign copyright, patent, and other intellectual property laws protect them.
These Terms let you use the Services for your own personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit any material from the Services without our written consent. Nothing here grants you a license under any patent, trademark, or copyright belonging to us, Shopify, or any third party. Unauthorized use may violate federal and state law. Any right we haven't expressly granted, we've reserved.
Our name, logo, product names, designs, and slogans are our trademarks, and you need our written permission to use them. Shopify's name, logo, product names, designs, and slogans are Shopify's trademarks. Every other name and logo on the site belongs to whoever owns it.
About the fabric. Our bandanas are sewn from donated and reclaimed material, some of which carries prints owned by other people. We claim no rights to those designs and we don't reproduce them. Each piece is a one-off made from fabric that already existed. If you own a design and you'd rather it not appear in our shop, email us and we'll pull it.
Section 7 — Optional tools
You may get access to third-party customer tools through the Services. We don't monitor them, control them, or have any say in how they work.
We provide access to those tools as is and as available, with no warranties, representations, conditions, or endorsement of any kind, and we carry no liability arising from your use of them. Using them is your own risk and your own call, so read the third party's terms first.
If we add new features or tools later, they become part of the Services and these Terms cover them too.
Section 8 — Third-party links
The Services may contain links to sites we don't run, along with embedded third-party functionality. We're not responsible for reviewing or vouching for anything on those sites. Leaving our site to visit them is your own risk.
We're not liable for any harm or damage tied to third-party sites or to anything you buy or use there. Read their policies before you transact with them, and take any complaints, claims, or questions about their products straight to them.
Section 9 — Relationship with Shopify
The Scrappy Tails Company, LLC is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with The Scrappy Tails Company, LLC. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and The Scrappy Tails Company, LLC, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with The Scrappy Tails Company, LLC.
Section 10 — Privacy
Any personal information we collect through the Services falls under our Privacy Policy, and some of it also falls under Shopify's Privacy Policy. Using the Services means you've read both.
Because Shopify hosts the Services, Shopify collects and processes information about how you use the site in order to run and improve it. What you submit gets transmitted to Shopify and to third parties who may sit in countries other than yours. Our Privacy Policy has the details.
Section 11 — Feedback
If you send us ideas, suggestions, reviews, proposals, photos, or any other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display it in any medium for any purpose, including commercial use. Practically speaking, that's how a photo of your dog ends up on our page.
You also confirm that you own or have the rights to your Feedback, that you've disclosed any compensation you received in connection with it, and that it complies with these Terms. We're not obligated to keep Feedback confidential, pay you for it, or respond to it.
We may, though we don't have to, edit or remove Feedback we consider unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates anyone's intellectual property rights or these Terms.
Your Feedback must not violate anyone's copyright, trademark, privacy, or other rights, must not be abusive or unlawful, and must not carry viruses or malware. Don't use a fake email address or pretend to be someone you aren't. You're responsible for your Feedback and its accuracy, and we take no liability for Feedback posted by you or anyone else.
Section 12 — Errors, inaccuracies, and omissions
Sometimes the site will contain a typo, an error, or an omission touching product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct those, update information, and cancel orders affected by them at any time without prior notice, including after you've placed the order.
Section 13 — Prohibited uses
Use the Services for lawful purposes only. You may not use them, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, state, provincial, or local law; (c) to infringe our intellectual property rights or anyone else's; (d) to harass, abuse, insult, harm, defame, disparage, or intimidate any person; (e) to transmit false or misleading information; (f) to send, receive, upload, download, use, or re-use material that doesn't comply with these Terms; (g) to send junk mail, chain letters, spam, or similar solicitations; (h) to impersonate any person or entity; or (i) to engage in conduct that restricts anyone's use of the Services or that may harm us, Shopify, or our users, or expose any of them to liability.
You also agree not to: (a) upload viruses or malicious code; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any part of the Services; (c) collect or track other people's personal information; (d) spam, phish, pharm, or pretext the Services; (e) use any robot, spider, scraper, data-extraction tool, AI tool including agentic AI, or other automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent our security measures, authorization features, or robot exclusion headers.
We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine you've violated any part of these Terms.
Section 14 — Agents
14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device, without direct supervision.
14.2 No Agent may access, use, or interact with the Services unless it identifies itself at all times and operates in strict accordance with Section 14.4 below. No Agent may access, use, or interact with the Services if we have asked it to refrain from doing so.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Services.
14.4 Agents must: (i) identify in all HTTP/HTTPS requests that the request comes from an Agent and disclose the Agent's name in the user agent string as "Agent/[agent name]"; (ii) not conceal or obfuscate that the access is from an Agent, including by mimicking human behavior and interaction patterns or by completing or circumventing CAPTCHAs or other measures intended to distinguish computer use from human use; (iii) respond truthfully to any question or prompt seeking to determine whether interactions come from a human or a computer; and (iv) not circumvent or avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.
Section 15 — Termination
We may terminate this agreement or your access to the Services, in whole or in part, at our sole discretion and without notice. You remain liable for all amounts due up to and including the date of termination.
These sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy, and any other provision that by its nature should survive.
Section 16 — Disclaimer of warranties
Information on the Services is provided for general information purposes only. We don't warrant that it's accurate, complete, or useful, and any reliance you place on it is at your own risk. We disclaim all liability arising from reliance on it by you, by any other visitor, or by anyone who learns of its contents.
A bandana is an accessory, not safety equipment. It is not a collar, a harness, or reflective gear, and it will not hold a leash. Supervise your dog while she's wearing one, remove it for crating, swimming, and rough play, and check the fit as a puppy grows.
EXCEPT AS EXPRESSLY STATED BY THE SCRAPPY TAILS COMPANY, LLC, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
Section 17 — Limitation of liability
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL THE SCRAPPY TAILS COMPANY, LLC, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
Section 18 — Indemnification
You agree to indemnify, defend, and hold harmless The Scrappy Tails Company, LLC, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, payable to any third party arising out of (1) your breach of these Terms or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We'll notify you of any indemnifiable claim, though a failure to notify promptly won't relieve you of your obligations unless it materially prejudices you. We may control the defense and settlement of the claim at your expense, including choice of counsel, but we won't settle a claim requiring non-monetary obligations from you without your consent, which you won't unreasonably withhold. You'll cooperate in the defense, including by providing relevant documents.
Section 19 — Severability
If any provision of these Terms turns out to be unlawful, void, or unenforceable, it remains enforceable to the fullest extent the law allows, and the unenforceable portion is severed. Everything else stays valid and in force.
Section 20 — Waiver and entire agreement
If we don't exercise or enforce a right or provision in these Terms, that isn't a waiver of it.
These Terms, together with any policies we post on this site, are the entire agreement between you and us covering your use of the Services. They supersede any prior or contemporaneous agreements, communications, and proposals, spoken or written, including earlier versions of these Terms.
Any ambiguity in these Terms won't be construed against the drafting party.
Section 21 — Assignment
You can't delegate, transfer, or assign this agreement or any of your rights or obligations under it without our written consent. Any attempt to do so is void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent and without notice.
Section 22 — Governing law
These Terms, and any separate agreement under which we provide you the Services, are governed by and construed in accordance with the laws applied by the federal and state or territorial courts in the jurisdiction where The Scrappy Tails Company, LLC is headquartered. You and we consent to venue and personal jurisdiction in those courts.
Section 23 — Headings
Headings here exist for convenience. They don't limit or affect these Terms.
Section 24 — Changes to these Terms
The current version of these Terms always lives on this page.
We may update, change, or replace any part of these Terms at our discretion by posting the revision here, and checking back periodically is on you. We'll notify you of material changes as the law requires, effective on the date given in the notice. Continuing to use the Services after we post a change means you accept it.
Section 25 — Contact
Questions about these Terms go to scrappytailsco@gmail.com.